Leadership and Management: Coaching Skills for Managers Workshop

Coaching, mentoring and developing staff is an essential skill for the modern manager. The goal is to create self-sufficient individuals and teams that are both, high performing and that contribute without direct supervision. As business becomes more complex and competitive, getting the best out of well trained and highly motivated people is vital.

This Coaching Skills course is designed to give managers and staff at all levels the opportunity to practice the necessary skills to coach, mentor and train staff to enable better performance.

We also look at creating SMART goals (specific, measurable, agreed, realistic and time-bound) and the use of tools such as personal development plans, competency frameworks and techniques such as the GROW model (goal, reality, options and way forward) used as a framework to effectively coach staff.

Coaches and mentors also require personal skills and attributes to be effective. These include active listening skills, questioning techniques and the ability to build an effective relationship with the subject. The role of the coach or mentor is not only to impart knowledge and experience, but also to build confidence and provide effective feedback. With this in mind, the workshop explains the concept of learning styles and how adults can prefer different ways of receiving and processing information.