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Programme

Customer Service Programme

Programme Information

Customer Service Programme

Elevate your business by mastering the art of exceptional customer journeys. This programme is designed to help you understand what truly drives customer loyalty and satisfaction.

Through expert-led sessions, practical tools, and actionable strategies, you’ll learn how to map, refine, and optimise every touch-point – from first contact to repeat business.

Gain insights into behaviour, communication, and service excellence that will set your brand apart.

Whether you’re looking to boost retention, increase referrals, or create unforgettable experiences, this course gives you the skills and confidence to deliver results that matter.

Who Can Apply?

You must be a small to medium business based in Greater Lincolnshire

What's Included?

  • Live online sessions + recordings
  • Engagement workshops (online & in‑person)
  • Two 1–2–1 coaching sessions per business (diagnose → implement → measure)
  • Templates: journey maps, service standards, feedback prompts, loyalty ideas, quick‑win playbooks
  • Certificate of completion (per attendee)

Benefits and Outcomes

  • Clear customer journey map with priority fixes
  • Improved response times and handovers
  • Practical service scripts and email/message templates
  • A simple loyalty/retention plan you can run monthly
  • Measurable improvements in NPS/CSAT, reviews, repeat sales, and referral volume

Upcoming Schedule

Monday 17th November 2025 18:30-20:30

 

Monday 15th December 2025 18:30-20:30

 

Monday 19th January 2026 18:30-20:30

 

Monday 16th February 2026 18:30-20:30

Louth – Thursday 4th December 2025 11:30–13:30

 

Lincoln – Tuesday 9th December 2025 12:00–14:00

 

Grimsby – Thursday 8th January 2026 12:00–14:00

 

Grantham – Thursday 5th February 2026 12:15–14:15

Make Moments That Matter:

Mon 1 Dec 2025 19:00-20:00

 

Serve First, Sell More:

Mon 8 Dec 2025 19:00-20:00

 

Walk in Their Shoes:

Mon 5 Jan 2026 19:00-20:00

 

Talk Their Language (B2B vs B2C):

Mon 12 Jan 2026 19:00-20:00

 

Why People Buy:

Mon 2 Feb 2026 19:00-20:00

 

Keep Them Coming Back:

Mon 9 Feb 2026 19:00-20:00

 

Build a Customer‑First Team:

Mon 2 Mar 2026 19:00-20:00

 

Always Getting Better:

Mon 9 Mar 2026 19:00-20:00

Meet your Teacher!

The Thrive Tribe Collective

Our Customer Experience Programme is led by a team of seasoned professionals who bring real-world expertise and passion for service excellence. Each teacher combines years of experience in customer engagement, business strategy, and leadership development to help you unlock the full potential of your customer journey.

  • Industry Experts – Learn from specialists who have transformed customer experience for leading brands.
  • Practical Insights – Gain actionable strategies rooted in proven methodologies and current best practices.
  • Supportive Mentors – Benefit from guidance that empowers you to apply concepts confidently in your own organisation.

Together, they’ll provide the knowledge, tools, and inspiration you need to create exceptional experiences that drive loyalty and growth.

Want to find out more?

Please click the following link for further information and the opportunity to register your interest, put together by The Thrive Tribe.

Click here to register now!

FAQs

Yes, you can join live or watch the recording later.

Absolutely, both buyer expectations and communication styles are covered.

You will receive the recording and resources.

Session 1 diagnoses and sets quick wins. Session 2 reviews results and refines the plan.

Yes, Thrive Tribe will provide templates, scripts, and checklists to make change stick.

Events

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Resources

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Grants and Support

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Need to speak to someone?

Monday to Friday, between 8:00am and 6:00pm

T. 01522 782067

E. businesslincolnshire@lincolnshire.gov.uk

Make an enquiry