Worksheet 01
Customer Value Analysis
Identify what your customers value most and distinguish between value-adding and non-value-adding activities within your processes.
Worksheet 01 - Customer Value Analysis
Customer Value Analysis is the starting point for any continuous improvement journey. This playbook helps you identify what your customers truly value, distinguish between value-adding and non-value-adding activities, and uncover opportunities to improve productivity, reduce waste and enhance customer satisfaction.
In this short video, you’ll learn how to apply a simple four-step Customer Value Analysis to your own business. Discover how Lean organisations focus on customer outcomes, identify hidden inefficiencies and make better improvement decisions based on what customers are actually willing to pay for.
Worksheet 01
Identify what your customers value most and distinguish between value-adding and non-value-adding activities within your processes.
Worksheet 01 - Customer Value AnalysisNow that you’ve identified what your customers value most, the next step is to uncover the activities that don’t add value.
Continue to the TIMWOODS Waste Walk and learn how to identify the eight common forms of waste that impact productivity and performance.
Next PlaybookOur specialist Manufacturing Advisers can help you identify improvement opportunities, reduce waste and implement practical changes that improve efficiency and productivity. Get in touch to discuss your business challenges and explore the support available through the Manufacturing Accelerator programme.
